Kelly has been an absolute superstar, not just today but for the last 4-5 weeks, sorting out Harrogate, sorting out Leeds, jumping on extras at York
100% appreciate everything she has done for us and going over and above getting us thousands of bottles of hand gel today, and all the extra clean for all our sites
We have been more demanding than normal last 5 weeks, and I just wanted you to know how much we appreciate everything you guys do for us,
I have told her myself, but always nice to pass on the thanks in writing
Chris Barnes MIWFM
Regional Account Manager
Good morning Hazel,
I trust you all are well?
Just thought I would send over this message to congratulate the Cleaning team at SMS for a wonderful job you are doing here at Starlab,
Please, can you send my thanks to the on-site team for a job well done ..
Have a great afternoon and a wonderful weekend.
Rightmove have only been using SMS for a short time but already we have noticed a massive difference on all levels – they understood completely our needs from day 1 – we had such a bad time with our previous cleaners so there was a lot to be done – but they took charge and managed the staff – making changes if they were needed to make sure we had the right amount with the right number of hours- and changing if needed any existing suppliers who supplied other associated services. Kelly our main Area supervisor has been brilliant and really gone above and beyond – we now have a streamlined system that works on a daily basis – we have confidence in them and can leave them to get on with all they need to in the background the only impact for us is positive
I cannot recommend them highly enough
Please find the testimonial below:
“We’ve been working with SMS for several years now and their customer service levels far exceed any other companies we have worked with within the past. Communication with the office is always efficient and the staff on-site are friendly and helpful. If we ever have an issue the team are very quick to react and they will always try to accommodate any last-minute requests. As our company expands, we are confident that SMS are able to adapt to suit our needs. We would happily recommend SMS.”
Commercial and Legal Manager
“Since the SMS team have taken over our site, the level of service has been great. The improvements have been noticed greatly and the team are always coming up with ideas of improving the site as a whole. SMS accommodate your needs and go the extra mile. Approachable team with a proactive attitude. Pleasure working alongside them”
I have known SMS as a supplier for more than 10 years when I had a role that included facilities management for offices with over 600 workstations in various locations. During the time I have known SMS, I have found that conscientious attention to the customer’s requirements drives all business activity. It starts with competitive pricing and then moves to great detail to plan and execute the transition activity followed by working to ensure that any remaining issues are resolved. The contract is then supported by service management reviews in which all ongoing and developing issues that may affect service are considered and remedial actions are put into place as necessary. I have found in all cases and especially when transitioning new work to SMS that the whole the organisation has been very supportive and left no stone unturned in relation to ensuring the
cleaning is of good quality and reliability of service is routinely provided. I am also aware that SMS is very good in terms of being an ethical employer. I am confident that the body of employees would find it hard to find a better employer for whom to work. I unreservedly recommend SMS as suitable candidates to consider for your contract award. I am sure you will not be disappointed.
I wish you well with your award of contract.
Real Estate Manager
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